Customer Support

Shipping & Delivery


We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout will differ based on your shipping address.
We offer free economy shipping on qualifying orders of $150 and up. Standard shipping is free on qualifying orders of $175 and up.
6-8 Business Days*
3-6 Business Days*
2-3 Business Days*
Before 11AM ET Monday through Thursday
Next Day
After 11AM ET Monday through Wednesday
Day After Next
Between Thursday 11AM ET and Friday 11AM ET
Between Friday 11AM ET and Monday 11AM ET
Between Thursday 11AM ET and Friday 11AM ET
*Delivery times go into effect the business day after you place an order.
Economy orders will be shipped by UPS SurePost and delivered by USPS. Standard, expedited, overnight and Saturday orders will be shipped and delivered by UPS.

Easy Returns


If for any reason you are not entirely satisfied with your recent order, we will gladly accept returns of items that are in new condition, with original tags attached. Return items must not be washed, worn or altered. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your account will be credited for the original amount that was paid for the merchandise, less shipping fees, upon processing of the returned item(s). The credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing



Making a Return by Mail


Option 1: Use the postage-paid return label

Fill in the return/exchange form on your invoice and send it back with the item(s) you are returning. If you are making an exchange, you must complete the form included in your shipment as we do not offer online service for exchanges. Not including the return/exchange form will delay the process.

Please use the original shipping box and packing material, if possible. For your convenience, a postage-paid return label has been provided. Simply affix the label to your package  take it to your local post office. Your package will be returned to us via  UPS. Please allow up to 12 business days for us to receive and process your return or exchange.

 We will deduct $5 from your order refund for return postage when using the postage-paid return label. If you pay the return postage yourself, you will not be charged a fee. The $5 fee does not apply to gift returns from a gift recipient or same-item exchanges. Original shipping charges are not refundable. By using our postage-paid return label. You will receive an e-mail notification upon the completion of return processing.

If you have lost or misplaced your return label e-mail us at and we'll send you one.

Option 2: Pay the return postage yourself

Please use the original shipping box and packing materials, if possible. The package should be taken to your local UPS or UPS drop box and mailed to the following address:

7205 Almeda Road
Houston, TX 77230

Money Back Guarantee


Full-Price Merchandise:  The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 60 days of the ship date on your invoice and accompanied by the original invoice.
The current selling price will be credited if returned after 60 days and accompanied by the original invoice. Merchandise that is older than 90 days from the original ship date cannot be accepted.
Sale-Price Merchandise:  The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 30 days of the ship date on your invoice and accompanied by the original invoice.
After 30 days , sale product is not eligible for return or credit.
Items must be in like-new condition and unworn to be accepted as a return.

100% Secure Ordering


Typical Information We Collect About You
•Contact Information (email/phone/mailing address)
•Shopping history and how you use our websites and mobile apps
•Payment information
•Location information, if you have allowed our mobile apps to do so
•Technical information about your browser and device
Key Ways We Use Your Information
•Fulfill your order and provide customer service
•Send you promotions and offers
•Improve and personalize your shopping experience
•Protect the security of our website, apps and business

Privacy Policy


This policy describes the personal information W.J. Knots which include but are not limited to, collect about you, why we collect it, how we use it, and when we share it with third parties. This policy covers  online experiences including our websites and mobile apps. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.


How does W.J. Knots LLC. use my information?
We may use your personal information in the following ways:
•To process and fulfill your order, including to send you emails to confirm your order status and shipment
•To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
•To administer and fulfill our contests and other promotions
•To help us learn more about your shopping preferences
•To help us address problems with and improve our site and mobile app design, products and services
•To enhance your shopping experience
•To analyze trends and statistics
•To protect the security or integrity of our websites, mobile apps, and our business
•To contact you if necessary


We may share your personal information in the following ways:
•When you provide personal information to W.J. Knots brands we may share that information with our other W.J. Knots brands.
•If you purchase W.J. Knots products through our website or by placing a catalog order by phone or mail, we may share your name, postal address, and shopping history with like-minded organizations whose privacy policies meet the Direct Marketing Association's privacy standards, for their direct mail marketing purposes. We do not share email addresses for such purposes. We also do not share personal information about customers who only browse, email comments, request a catalog, or request email updates, or who purchase only W.J. Knots merchandise. If you would prefer that we not share information about you with other companies, please let us know by contacting W.J. Knots customer service as described in the section entitled, "How do I contact you?", below.
•We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
•We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
•We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of W.J. Knots, LLC. or others.

In addition, if you choose to participate in any third-party scrip, loyalty, or similar program in which a W.J. Knots LLC. brand is a participating vendor, and you authorize W.J. Knots LLC. or our credit card processor to provide information about your purchases to the company administering the program, we will share your personal information with that program. Scrip programs allow you to instruct us to divert a percentage of the amount you spend on W.J. Knots LLC. purchases to participating schools and other non-profit organizations. Loyalty programs allow you to earn "points" on purchases at W.J. Knots. brands, which you may then use toward certain rewards offered by the loyalty programs in which you participate. The information you authorize us to disclose to the third-party scrip or loyalty program may include your credit card number and the date and amount of your purchase, and may also include your name and other information you have asked us to
 provide. Please note that once we disclose this information, the scrip or loyalty company may use and share it with others in accordance with its own privacy policy. You should review these policies carefully, as we have no control over them.

In the unlikely event of a sale or merger of W.J. Knots LLC. or any of our businesses, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

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